Terms & Conditions

A legal disclaimer

Welcome to Hexium Security. These Terms & Conditions govern your use of the Hexium Security website, online store, products, services, quotations, orders, and related communications.

By accessing our website, purchasing products, requesting a quote, or using our services, you agree to these Terms & Conditions.

1. About Hexium Security

Hexium Security provides security technology products and related solutions, which may include access-control systems, intercom systems, surveillance equipment, networking equipment, door-entry hardware, credentials, accessories, installation-related products, and other security technologies.

References to “Hexium,” “Hexium Security,” “we,” “our,” or “us” refer to the business operating the Hexium Security website and services.

2. Products and Availability

All products are subject to availability.

We make reasonable efforts to ensure product descriptions, images, specifications, pricing, and availability are accurate. However, manufacturers may modify specifications, packaging, features, or availability without notice.

Product images may be illustrative and may differ slightly from the actual product.

We reserve the right to:

Limit quantities.
Correct pricing or description errors.
Cancel an order affected by an error.
Substitute or discontinue products where appropriate.
Refuse an order where fraud or unauthorized activity is suspected.

3. Third-Party Manufacturers

An order is not considered accepted until payment has been authorized and Hexium Security confirms acceptance.

Prices are listed in U.S. dollars unless otherwise indicated.

Customers are responsible for applicable:

Sales tax.
Shipping.
Freight.
Delivery charges.
Installation charges.
Permit costs.
Special-order costs.

We may cancel or hold an order if payment verification is unsuccessful.

5. Quotes

Quotes are valid only for the period specified on the quotation.

Prices may change because of manufacturer pricing, tariffs, supply-chain costs, freight charges, availability, or other circumstances outside Hexium Security’s control.

A quotation does not reserve inventory unless expressly stated.

6. Shipping and Delivery

Delivery dates are estimates and are not guaranteed unless expressly agreed to in writing.

Hexium Security is not responsible for delays caused by:

Manufacturers.
Shipping carriers.
Customs.
Weather.
Supply shortages.
Labor disruptions.
Events beyond our reasonable control.

Customers must inspect shipments promptly after delivery and notify Hexium Security of visible shipping damage or missing items as soon as reasonably possible.

7. Returns

Return eligibility may vary depending on the product and manufacturer.

Products generally must be:

Unused.
Uninstalled.
In original packaging.
Complete with all accessories and documentation.
Special-order, configured, activated, licensed, custom-programmed, opened, or installed products may not be returnable.

A restocking fee may apply.

Customers should obtain return authorization from Hexium Security before returning merchandise.

8. Installation

Unless installation services are specifically included in the customer's agreement, product purchases do not include installation.

Access-control, electrical, door-locking, fire-alarm-interface, networking, and security products should be installed by appropriately qualified personnel.

Customers are responsible for ensuring that installations comply with applicable building, electrical, fire, accessibility, life-safety, and local code requirements.

9. Access Control and Security Systems

No electronic security system can guarantee that unauthorized access, theft, property damage, injury, cyberattack, equipment failure, or other security incident will never occur.

Hexium Security products and services are intended to assist with security management but are not insurance and are not a guarantee against loss.

Customers remain responsible for determining the security measures appropriate for their property and operations.

10. Facial Recognition and Biometric Features

Certain third-party products sold by Hexium Security may support facial recognition, fingerprint recognition, mobile credentials, or other biometric or identity-based access technologies.

Availability and operation of these features depend on the manufacturer and configuration.

Customers deploying biometric technology are responsible for determining and complying with applicable laws regarding:

Consent.
Enrollment.
Notice.
Data retention.
Data deletion.
Employee use.
Tenant use.
Visitor use.

Hexium Security does not obtain ownership of biometric information merely because we sell equipment capable of using biometric features.

11. Network and Cybersecurity

Many security products require internet access, network connectivity, software accounts, cloud services, or local controllers.

Customers are responsible for maintaining appropriate cybersecurity practices, including secure passwords, account management, software updates, network security, and access permissions unless those responsibilities are specifically included in a managed-service agreement.

12. Manufacturer Services

Some products may require third-party accounts, applications, subscriptions, licenses, cloud services, or manufacturer terms.

Your use of those products may therefore also be governed by the manufacturer's separate agreements and privacy policies.

13. Limited Liability
To the fullest extent permitted by law, Hexium Security will not be responsible for indirect, incidental, special, punitive, or consequential damages resulting from the use or inability to use products or services.

This may include loss resulting from:

Security incidents.
Unauthorized entry.
Network outages.
Internet failures.
Software failures.
Third-party services.
Equipment malfunction.
Customer misconfiguration.

Nothing in these Terms limits liability where such limitation is prohibited by law.

13. Limited Liability

To the fullest extent permitted by law, Hexium Security will not be responsible for indirect, incidental, special, punitive, or consequential damages resulting from the use or inability to use products or services.

This may include loss resulting from:

Security incidents.
Unauthorized entry.
Network outages.
Internet failures.
Software failures.
Third-party services.
Equipment malfunction.
Customer misconfiguration.

Nothing in these Terms limits liability where such limitation is prohibited by law.

14. Website Use

You may not use the Hexium Security website to:

Commit fraud.
Attempt unauthorized access.
Introduce malware or harmful code.
Scrape or interfere with website operations.
Impersonate another person.
Violate applicable laws.

15. Intellectual Property

Hexium Security branding, website designs, graphics, written materials, logos, and original content belong to Hexium Security unless otherwise indicated.

Third-party trademarks belong to their respective owners.

16. Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles, unless applicable law requires otherwise.

17. Changes

Hexium Security may revise these Terms periodically.

The current version and effective date will be posted on our website.

18. Contact

Hexium Security

Email:
Hexiumsecurity@gmail.com
Address:
4405 JAGER DR NE STE C4-4412

RIO RANCHO, NM 87144